Communication & automations

The right message at the right moment, without you sending it.

Clients write to you from the app, your team replies from a shared inbox, and confirmations, reminders and renewals go out on their own by push and email.

A member chatting with their coach in the app

Not on personal phones

Conversations with clients belong to the business, not to each coach's WhatsApp.

Every message has an owner

Assign conversations across the team and see what is still unanswered.

Twenty-plus automations

From booking confirmations to instalment reminders and birthdays.

01

Shared inbox

Every client message in one place, with filters for all, unassigned and mine. Each team member claims a conversation or assigns it to a colleague, so it is always clear who is replying.

  • Filters: all, unassigned, mine
  • Claim, assign and release a conversation
  • A conversation history that stays with the business
Sold as: Inbox & messages
The shared inbox with member conversations
02

In-app messaging

Clients write to their coach or the front desk from the Messages tab of the app and get answers in real time, with push notifications. Nobody has to hand out a personal number.

  • Real-time conversation
  • Push notifications for new messages
  • No personal numbers exchanged
Sold as: Inbox & messages
03

Booking automations

Booking confirmation, a reminder before class, "class starts soon", a spot offered from the waitlist, a move from the waitlist into class, booking cancelled, class changed or cancelled, and a rating request after class.

  • Switch each automation on or off
  • Choose the channel: push, email or both
  • Timing you set, e.g. a reminder 2 hours before
Automations with channels, timing and on/off switches
04

Membership and payment automations

A message for a new membership, a reminder before it ends, a notice when it expires, a reminder for an upcoming instalment and a notice for an overdue one. Renewals come before the client drifts away, and instalments get paid without phone calls.

  • Expiry reminders e.g. 3, 7, 14 or 30 days before
  • Reminders for upcoming and overdue instalments
  • A preview of every message before you switch it on
05

Coaching and community automations

A notice when a new workout or nutrition plan is published, when a client is paired with a coach, and a weekly summary. For the community: a welcome, birthday wishes and a win-back message for those who have been away a while.

  • New plan, new coach, weekly summary
  • Welcome and birthdays
  • Win-back for members away e.g. 30 days
06

Notifications in the app

Every notification arrives as a push and stays in the app's notification list, where the client reads or deletes it. Nothing is lost because push was switched off.

  • Push and a notification list
  • Mark as read and delete
  • In each client's own language

Frequently asked questions

Which channels do automatic messages use?

Push in the app and email. For each automation you choose one, the other or both.

Can I see a message before switching it on?

Yes. Every automation has a preview of the email and the push notification, with your business name.

Who sees the conversations with clients?

Your team, from the shared inbox. Each conversation can be assigned to a specific person, so you know who is replying.

Start today. Free for 14 days.

Every feature switched on from day one, no card needed. If you would rather see it with us first, book a walkthrough.

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