Members & check-in

Every member on one profile. Every visit on record.

Details, memberships, bookings, payments, plans and progress for each client on a single screen. At the door, members show their QR code and Trainior checks on its own whether their membership is valid.

The member list in the admin panel, with each member's status

The whole client on one screen

From contact details to body measurements, without folders or spreadsheets.

Check-in in seconds

A QR code on the member's phone, read by a camera, a USB scanner, or by hand at the front desk.

Nothing slips through

Missing details, expiring medical certificates and duplicate profiles surface on their own.

01

The member profile

A photo from the camera or a file, contact details, address, age, sign-up date and notes from your team. Alongside, in tabs: memberships, check-ins, bookings, orders, questionnaires, workout and nutrition plans, measurements and progress photos.

  • Member statuses: candidate, trial, active, inactive, suspended
  • Team notes with a title and author, visible to everyone
  • Search from anywhere with Ctrl/⌘ K: members, classes, coaches, packages, templates
A member profile in the admin panel, with notes and details
02

Sign-ups without duplicates

Before you create a new member, Trainior checks whether the client already has an account under their phone, email or username, and offers to add or restore them. If two profiles for the same person still appear, you merge them, history and all.

  • Finds an existing account before every new sign-up
  • Profile merge: memberships, bookings, check-ins, notes, orders and payments
  • Password-reset and verification emails sent from the profile
03

QR check-in

Every member has a personal QR code in their app, and the screen brightens automatically so it scans easily. At the front desk you read it with the scanner you already own, or check members in by hand. Every visit is recorded as accepted or declined, with its source.

  • USB and HID scanners connect straight to the browser (Chrome, Edge)
  • Manual check-in from the member's profile
  • Today's visits by hour, always in the sidebar
Sold as: Check-in & entrance screen
The entry QR code and the next class on the app's home screen
04

Entrance screen

A tablet or a screen by the door becomes a check-in point with your logo. Members scan their code and see straight away that they are in, with their active memberships and when they end. If entry is not allowed, a sound plays and they are asked to see the front desk.

  • Three modes: camera, USB scanner, or display only
  • Display mode shows the front desk's check-ins live
  • Your logo and a clock, full screen
Sold as: Check-in & entrance screen
The entrance screen with an accepted check-in and the member's active memberships
05

Required details and medical certificates

You decide what is required, optional or not needed: email, phone, date of birth, address, photo, athlete card, questionnaires, medical certificate. Members see in their app what is missing and fill it in, and every profile shows you how much is outstanding.

  • Medical certificates approved or rejected, with a reason
  • A validity period you set (for example 365 days)
  • Members upload their certificate from their phone
06

Digital questionnaires

Build questionnaires with sections and free-text, single-choice and multiple-choice questions, plus information boxes. Members complete them in the app, or your team fills them in on their behalf, and the answers stay on each member's profile.

  • Required and optional questions
  • Draft first, publish when ready
  • Every answer to a questionnaire in one list
Sold as: Questionnaires
07

Member relationships

Link members to each other as family, friends or colleagues, with parent and child roles, so the whole team knows who comes with whom.

  • Family, friendship, colleagues
  • Parent and child roles
  • Visible on every member's profile
Sold as: Member relationships
08

Member archive

Members you remove go to the archive, not the bin: restore them with their full history or, when they ask, delete them for good, as GDPR requires.

  • Restore with full history
  • Permanent deletion on request
  • Access for owners and supervisors only
Sold as: Member archive

Frequently asked questions

Do I need special hardware for check-in?

No. A tablet or a computer with a camera is enough for the entrance screen. If you already have a USB or HID scanner, it connects straight to the browser (Chrome or Edge), with nothing to install.

What happens when someone has no active membership?

The check-in is recorded as declined, the entrance screen asks the member to see the front desk, and an alert sound plays. From the front desk you can renew the membership and check them in on the spot.

What does the member see in their app?

Their entry QR code, their memberships and bookings, any detail you require that is missing, and, if you use them, their workout and nutrition plans and progress.

What happens to a departing member's data?

It stays in the archive with its full history, so you can restore it if they come back. If they ask for deletion, you delete it permanently from the archive.

Start today. Free for 14 days.

Every feature switched on from day one, no card needed. If you would rather see it with us first, book a walkthrough.

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